Refund & Cancellation Policy

1. Scope

This policy explains how cancellations and refunds are handled for the paid services offered by Amlog Apps Pvt Ltd ("Zorthorn", "we", "us") through zorthornesports.com:

• Advertising campaigns — packages and add-ons purchased on the Advertise page.
• Tournament hosting fees — fees paid by an organiser to run a managed tournament.
• Paid tournament entry fees — participation fees paid by players to enter a paid-entry tournament.
• Tournament sponsorship — commercial sponsorship of a tournament by a brand.

Using or paying for any of these services means you accept this policy together with our Terms of Service. Nothing in this policy removes rights you may have under the Consumer Protection Act, 2019 or other applicable Indian law.

2. General Principles

• All prices are in Indian Rupees (INR) and are exclusive of 18% GST unless stated otherwise.
• Payments are collected through third-party payment providers. Approved refunds are returned to the original payment method.
• Refund timelines below are the time we take to initiate a refund after approval. Your bank or card issuer may take an additional 5–10 business days to credit it.
• Where only part of a service has been delivered, refunds are calculated pro-rata on the undelivered portion, less any non-refundable setup or transaction costs described below.
• We do not charge a separate cancellation fee, but payment-gateway charges are non-refundable because they are levied by the provider, not by Zorthorn.

3. Advertising Campaigns

3.1 Before your campaign goes live

• You may cancel any time before the campaign is approved and scheduled for a full refund, less payment-gateway charges.
• If we reject your campaign at review (for example, misleading claims, broken links, prohibited content), you receive a full refund, less payment-gateway charges. See the advertising standards on the Advertise page.

3.2 After your campaign goes live

• You may stop a running campaign at any time. You are charged for days already served (pro-rata on the package price) and refunded the remaining balance.
• Add-ons (Main Page Carousel, Category Exclusivity) are refunded pro-rata on the same basis. Category Exclusivity is non-refundable for any period during which a competing advertiser was turned away in reliance on your booking.
• Reporting metrics (impressions, clicks) are delivery data, not a performance guarantee. We do not refund a campaign because it did not reach a particular result, unless we failed to deliver the placements set out in your campaign plan.

3.3 If we cancel

If Zorthorn suspends or ends your campaign for a reason other than your breach of the Terms or advertising standards, you receive a pro-rata refund for the undelivered period. If the campaign is ended because of your breach, fees for the served period are non-refundable.

3.4 Refund timeline

Approved advertising refunds are initiated within 7 business days.

4. Tournament Hosting Fees (Organisers)

• More than 7 days before the scheduled start: cancel for a full refund of the hosting fee, less payment-gateway charges and any custom setup work already carried out (custom branding, custom operational plan, white-label configuration), which is billed at cost.
• 3–7 days before start: 50% of the hosting fee is refundable.
• Less than 3 days before start, or after registration has opened to participants: the hosting fee is non-refundable, because staffing, scheduling and participant communications are already committed.
• If Zorthorn cannot deliver the tournament for operational reasons on our side, the organiser receives a full refund of the hosting fee and we assist with rescheduling.
• Dedicated-manager and live-event add-ons are refundable only for the portion not yet delivered.

Approved hosting-fee refunds are initiated within 10 business days.

5. Paid Tournament Entry Fees (Participants)

Every paid-entry tournament publishes its own cancellation and refund rules before registration opens, within the framework below. The published tournament rules prevail where they are more specific.

5.1 Participant-initiated withdrawal

• Before the registration deadline: full refund of the entry fee, less payment-gateway charges.
• After the registration deadline but before check-in opens: 50% of the entry fee, unless the tournament rules state otherwise.
• After check-in opens or the tournament has started: no refund.

5.2 Tournament cancelled or not started

• Minimum registration not reached: if the published minimum number of participants or teams is not met by the deadline, the tournament may be cancelled and all entry fees are refunded in full.
• Cancelled by the organiser or by Zorthorn before the first match: all entry fees are refunded in full.
• Abandoned after starting (for example, a platform outage): refunds are pro-rated based on how far the tournament progressed and whether prize funds were committed; the approach is published with the cancellation notice.

5.3 Disqualification

A participant removed for cheating, abuse, or a serious rules breach (see the Tournament Rules and Fair Play Policy) is not entitled to a refund of the entry fee and forfeits any prize claim.

5.4 Refund timeline

Entry-fee refunds are initiated within 7 business days of the refund event (withdrawal accepted, cancellation announced, or minimum not met).

6. Prize Funds on Cancellation

• Prize funds are separate from entry fees and hosting fees (see the financial-separation section on the Host a Tournament page).
• If a tournament is cancelled before completion, committed prize money that has not been distributed is returned to whoever funded it (organiser or sponsor).
• Once eligible winners are verified and prize distribution has been approved, prize payments are final and are not reversed except in cases of proven fraud or a verification error.

7. Tournament Sponsorship

• A sponsor may cancel more than 14 days before the tournament start for a refund less any assets already produced and any placements already delivered, billed at cost.
• Within 14 days of start, sponsorship fees are non-refundable once branding and promotional delivery have begun.
• If the tournament is cancelled by Zorthorn or the organiser, the sponsor is refunded for undelivered deliverables.

8. How to Request a Refund

Email the relevant team from the address used for your booking:

• Advertising — publishers@zorthornesports.com
• Tournament hosting, entry fees, sponsorship — tournaments@zorthornesports.com

Include your order or tournament reference, the payment date, and the reason for the request. We acknowledge every request within 2 business days and tell you the outcome, the amount, and the timeline.

9. Chargebacks

If you believe you were charged in error, contact us first — most issues are resolved within 2 business days. Raising a chargeback with your bank before contacting us may lead to your account and any associated campaign or tournament being suspended while the dispute is investigated.

10. Changes to This Policy

We may update this policy. Material changes are notified by email or on-site notice at least 14 days before they take effect and do not apply retroactively to bookings already made. The version in force when you paid governs that transaction.

11. Governing Law

This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India, without prejudice to any consumer forum remedy available to you by law.